Your satisfaction is 100% guaranteed. If for any reason you are not satisfied, you may return your product within thirty (30) days after your order date of delivery for an exchange or refund. Unused, unaltered and undamaged NUVIZ, returned within thirty (30) days of delivery will receive a full refund and the return shipping fee is covered by us.
All returns, exchanges, or warranty returns must include a Return Authorization (RA) which is obtained from NUVIZ Support. In the event you would like to return your purchase, please contact NUVIZ Support at firstname.lastname@example.org and we’ll provide you with instructions for how to proceed with your return. Any product returned to NUVIZ without a return authorization will not be applicable for refund.
RAs are valid for fifteen (15) days from the date they’re issued by NUVIZ Support. All products returned past fifteen (15) days from date the RA is issued will not be applicable for refund. Notification to the email you provided will be sent should your return not be accepted.
Please retain all packaging when you unbox your NUVIZ. In the event that a return is necessary, all returns must include the original box and all included accessories such as batteries, mounts, controller, cables, headset, carrying pouch, or quick start guide. We’ll inspect all returned merchandise and issue a refund once inspection is complete. If you have used the device or some items are missing or damaged, you will be charged the return shipping cost, the cost of the items concerned, and a handling fee.
This policy relates to purchases placed directly with NUVIZ. If you ordered your product through a third party online store or retail outlet, please refer to their return policy.